Life as a Transcab Operator Part 2

Hey I've got some great news today. I'm actually early for 3 minutes! Come to think of it, I would like to feel that I'm a person who's usually late when I don't get in the way of others. So what does that mean? For example I'm working midnight shift at the moment, and it's only me for the whole night. So in the event I'm late, someone has to stand in for me till I've reached and it wouldn't be nice to delay someone from going home. Goes to show I do have a consicence afterall huh.

People often ask me how's working in Transcab like and the answer I usually I give them is the typical boring answer of "okay lor". Truth is, it is that boring. To put it simply, it's like talking on the phone with people you don't wish to talk to. So much for taking up Diploma in Hospitality & Tourism Management, I never felt the need to go the extra mile (GEMS) while working here.

So here's how an ideal call's like:

Phone rings (I like to test the caller's resolve by picking the call up as late as possible)

Me: Morning/Afternoon/Evening Transcab (politeness depends on my mood)

Caller: I would like to book a taxi now

Me: Sure where is your pickup location?

Caller: Marina Square taxi stand (I love it when people call for a taxi in places with taxi stands, coz drivers will find them easier and there'll be less trouble)

Me: Going to?

Caller: Tampines

Me: Sure please hold the line for the taxi number

And I'll send them through an IVR system in which when a taxi accepts the job, the taxi number will be given to the passenger in a rather freaky recorded voice. And they'll meet, make love and job completed. But life isn't always rosy and nice and most of the time, I'll get crap calls like these.

Me: Morning/Afternoon/Evening Transcab

Crap Caller 1: Yes. (I seriously hate it when they just say yes. Yes what? Yes WHAT?! Aren't you the one who's calling?)

Crap Caller 2: Hello is that transcab? (Yes I just said Morning Transcab you asshole)

Crap Caller 3: Wei? Ni hui jiang hua yu ma? (Not that I don't like to speak Chinese, but English is easier while calling for taxi booking. )

Crap Caller 4: Can I report a lost item/make a complain? (The worst of the lot)

And there are plenty of people that will just hang up the call after I asked them to hold the line in which minutes later, the above cycle repeats.

I think I shall stop today's entry here and hopefully I'll continue tomorrow. Think it'll be a trilogy.